COVID-19 PROTOCOLS & SALON GUIDELINES
Sanitizer is available for your use upon entry. All surfaces, POS machines, stations, and tools are sanitized regularly.
Should you experience any COVID-like symptoms, we will happily reschedule your appointment to a later date. Please note that we will waive any cancellation fee, in this case.
Please arrive 5 minutes before your appointment and check in at the front desk.
Out of respect for your service provider’s time and lost revenue, please do not arrive late to your appointment. Due to the new structure of our appointment bookings, if you are 5 or more minutes late, your appointment will be rescheduled and a $25 charge will incur on your account.
Cancellations of appointments require 48 hours notice, so we may schedule another guest accordingly. Failure to comply with this cancellation policy will result in a $50 charge to your account, which must be paid prior to rescheduling.
We NO LONGER have access to any parking on our premises. Please factor this into your travel time. Paid parking garages close by include City Hall, or the Ottawa Public Library.