COVID-19 PROTOCOLS & SALON GUIDELINES
SANITIZATION
Sanitizer is available for your use upon entry. All surfaces, POS machines, stations, and tools are sanitized regularly.
HEALTH CONFIRMATION
Should you experience any COVID-like symptoms, we will happily reschedule your appointment to a later date. Please note that we will waive any cancellation fee, in this case.
APPOINTMENT ARRIVAL
Please arrive 5 minutes before your appointment and check in at the front desk.
LATE ARRIVALS
Out of respect for your service provider’s time and lost revenue, please do not arrive late to your appointment. Due to the new structure of our appointment bookings, if you are 5 or more minutes late, your appointment will be rescheduled and a $25 charge will incur on your account.
MISSED APPOINTMENTS
Cancellations of appointments require 48 hours notice, so we may schedule another guest accordingly. Failure to comply with this cancellation policy will result in a $50 charge to your account, which must be paid prior to rescheduling.
PARKING
We NO LONGER have access to any parking on our premises. Please factor this into your travel time. Paid parking garages close by include City Hall, or the Ottawa Public Library.